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What We Do

• Build long-term partnerships for consistency in tone, terminology, and style for the same client over time.
• Request meaningful collaboration between translators and editors to guarantee that we are providing our clients with the highest quality translations possible.
• Maintain reliable translation memories and reference materials to help you understand the context for your translations.
• Respond to your questions and concerns in a timely manner, by phone or e-mail, to avoid wasting your time.
• Pay you on time, every month.

What We Don’t Do

• Hire inexperienced translators to do a poor translation and ask you to magically “fix” it.
• Split files among two hundred different translators in order to get it back to the client super fast with no consideration for quality or consistency.
• Ask you to prioritize a “rush” project in half the standard turnaround with no additional compensation.
• Force you to use our proprietary translation software that costs megabucks.

What We Expect

• Error-free, high-quality translations.
• On-time delivery.
• Clear and responsive communications.
• A collaborative attitude.